15 SOCIETAL TRAUMA 101 -- 18 LESSONS
Disaster 101 and the Quantity of mercy
David Ratnavale MD
Into the
Preparedness, yes: but in a world already bursting with man made tragedies of various wars and near daily terror incidents, major natural disasters have been piling catastrophe on catastrophe. A centuries worth of experience and lessons have come to us in less than a year, but the procession of tsunami, hurricanes and earthquakes seems to be sapping our ability to sustain a response beyond the initial squirt of adrenaline.
Disaster management capacity is reaching disaster levels, as desperate needs overwhelm all available resources, and compassion fatigue exhausts crisis response. Indeed, the quantity of mercy is heavily strained; It drops no longer as the gentle rain from heaven upon the place beneath. It seems twice cursed, hardly blessing him that gives or him that takes. The Merchant of
But learn we must: I have spent a good part of the last decade involved in “managing” disasters of both natural and man made origins my own experience with disaster planning, emergency response and long term recovery in a number of countries and cultures leaves me with a short list of universal truths about disaster readiness, response, relief and repercussions, four R’s.
18 basic Issues herewith. A first draft of “Disaster 101” Bear in mind, each “lesson” comes in two parts: an observation and a reminder of the emotional impact. Eighteen lesson points, commonsense conclusions advanced to elicit comment and new insights. Best lesson formulations are invited.
1. Disaster: the human and political crisis which erupts when desperate needs suddenly overwhelm available resources.
True to every disaster, wherever it might strike, man made or natural, human disaster is by any definition an emergency. From 9/11 to Tsunami, from Bali to Bosnia, Hutu to Hiroshima, Kashmir to Katrina, or to wherever next, no real difference; with any disaster, mass trauma or loss, in the east or west - reactions of helplessness, individual and societal.
2. Masses of the miserable.
So many terms are used to define the victims of disasters, all with special meanings and political overtones. Refugees from
Disasters invariably create refugees and displacement. The experience of displacement and uprooting compounds the trauma brought about by the disaster create massive displacements with victims needing refuge, but ripped away. Separation anxiety prevails. Helpless, at the mercy of outside pity, refugee life from camp to camp saps every ounce of hope and threatens identity. Huddled masses revert to worst case scenarios. Thrust from seeming plenty and enough basic needs, suddenly rendered helpless and forced to beg for basic bread. Yet, no one seems to be in charge. Wars of one kind or another create refugees that fill an increasing
3. Fear factor and fear psychosis.
Disasters breach the levees that shield us from the dreaded flood of terror, the fear of separation and abandonment which resides in everyone. The shock of the blow unleashes a primal communal dread. The fear is reinforced by helpless awe at the scale of damage, be it measured in numbers of dead and wounded, people missing, cries from those trapped beneath broken concrete, bloated bodies, walking dead, body parts, or old men weeping. Exquisitely personal, the fear response and its cousin anxiety, un-nerves and blunts reason, spreading to take hold of communities as a whole, even nations. Like a creeping psychosis, fear alters mindsets and infects the body politic, every contact, familiar or foreign, placing everyone at risk, yet delays building levees strong enough.
Collapse of the coalition of compassion: As the experiences which touch the heart and bring tears to the face begin to fade, life seems to move on. Outside attention withers as the news cameras scan for a new crisis scene. All this happens so fast—the cycle of violent blow, response, abandonment - that there seems no time for the victims to understand, let alone explain what they are experiencing as individuals and as a people. There is no coolly balanced perspective, only a rising level of anger and disillusion. Fear is disabling.
4. Media both informs and inflames.
The media rush in, many are outsiders with limited understanding of local cultures and history. They aim a river of “information” to the news-hungry outside world in a race to bring breaking news. It may be sensational, distorted, inflammatory, but you are the first to "know." News is drama, is rated for gripping tales of search and rescue, for morality stories of incompetence and obstruction. The ingredients of fear lie embedded in these messages. Even crisis-seasoned journalists will transmit distress signals of normal fear, their tone and body language betrays a conduit for the horror. Mixed messages will stir unconscious dread.
The hostility of viewers and listeners towards the media that churns out the confusing messages has no real outlet. Rapid fire camera shots (microphone to the face) captures the sobs, but sometimes, becomes a perfect platform for visiting politicians or angered victim, enough to ignite massive societal rage and (revolutionary) burning. Welcome as exciting news, responses can inflict further pain on the victims. Media moguls confuse information with inflammation, create false rumor. Shortage of breaking news could mean media in disaster mode. Mixed messages create mixed emotions.
5. Humanity at risk, humanity responding.
For the outside world, the on lookers from afar, the tragedy stirs primal fears of collective dissolution. As TV-borne images of death, pain, loss, and despair sweep across the globe, the images alter our complacency. Emergency teams fly in, supplies are airdropped, donations flow, rescuers arrive. Invariably, overload of unchecked NGO’s, desperately press those who fund them, keep their jobs. Funding bases swell Frequent squabbles over which one gets to aid whom, with what, or, all too often, scramble for the most heartrending and telegenic victims for attention. Welcome as they are, helpers can sometimes become part of the problem.
6. Group think begins to skew awry with leadership failure.
The power base feels threatened. Cats slip out of the bag one by one, facts come to light, and once quiet members loosen their tongues. The silence, (falsely) assumed to mean consent to past decisions, is broken. As disaster scenarios unfold, group cohesion loosens, past illusions of righteousness and invulnerability fall away. Scapegoats are hunted and the blame game begins. Ignored signals of underlying adversity emerge: how many killed in the long-running civil war, the grievances of the impoverished. Critics can no longer be ignored just to preserve shaky (but cherished) assumptions. As loyalties lapse and secrets leak, leaders are angered. Feeling betrayed and abandoned, hurt feelings prompt manipulation and revenge. The delusion of the groups’ inherent morality is shaken, hidden voices speak up and well schooled “mind guards” cannot shield the leader from the “truth”. Threats of commissions, prosecutions, threat of other political reprisals multiply. Denial doesn’t hold forever, Political complacency is shattered, many jump ship.
7. Hate and anger.
All hell breaks loose and throws us off balance. "Oh my God," the common reflex expression. Autonomy gives way, we seek to regain control. Gods are praised and reviled, but in disasters aftermath it’s still the devils playground. We answer to commands, to anyone in a uniform, to anything solid, to anyone who signifies order. Submission enslaves either to the whip of authority or the cry for food. Pushed to the edge, uncertainty precipitates extremism; hate a suitable mechanism for helping the fragile ego to stay in focus. Someone or something to hate, helps to distract from the pain. Body and soul veer between degeneration and regeneration. Identity confusion, who am I? Body and soul caught in a struggle.
8. Anything to bring order, clutch at a straw.
With no time to think, reason goes fast. Legends are recalled. Doubting confuses wrong with right, right with wrong. Intolerant of ambiguity, desperation gives in to blind faith. Superstition returns to haunt. Generated by sub-surface panic, heroism, devotion and benevolence can also be blinded. Clutching at ultra nationalism strengthens identity, but precipitates extremism.
But denial mechanisms are not effective: How could this happen to us? Such things usually the fate of unfortunates huddled in some far off place, but not to us. Bad things don’t happen to us, good people. The blame game: someone is accountable: the government, the leadership, the party in power, maybe even the victims themselves, the devil or an angry God. Never in our backyard, we thought, but suddenly it is happening on our doorstep. Standard response: Someone else is to blame.
9. Healing and repairing gestures increase.
Leaders shift the blame but hasten to ground zero. Fearing political fallout, they voice the need for unifying the disparate in their common fate, stifle riots and prevent panic. From ivory towers, health pundits will preach on the long term effects of trauma and the ubiquity of special syndromes. Economists will calculate cost. Pundits pump out platitudes to pacify, pronounce protection, mostly warnings, what not to do in a disaster, almost nothing on what must be done, alone, if lost or together. No easy cure for traumatized societies. Accountability and transparency
Spiritual dimension: Because of the centrality of religious beliefs in most cultures, seeking help, finding social support and understanding adversity often take place in the context of the religious community. This was particularly pronounced during the early post-tsunami emergency phases in
10. Disasters expose fault lines – everywhere.
Earthquakes and tsunamis expose much more than fault lines in the ocean floor. The sudden shock to individuals and communities reveal flaws in our resilience, in the political system, our leadership and in our fellow citizens. These catastrophes tear down everything that braces a society’s scaffolding. With sudden overwhelming stress, cracks run to expose vulnerabilities in our social arrangements, our emergency services, our politics, even our foreign policy. Suddenly everything we thought we could rely on is, not enough. Basic trust is shattered, links are cut, 911 not answered and mobile phones go dead. We do not feel safe, the world is unreliable. We lose our bearings.
Disasters spawn mini-disasters, often exposing problems that have lain hidden for long periods. Eddy currents like a social whirlpool bring up deposits hidden under society’s floor. Welcome as dignitaries and are at disaster sites they inevitably continue to prompt a “how about us?” reaction from those in dire need but not in the tsunami catchment, but also from strategic thinkers who weigh the tsunami beside humanity’s long list of other devastations A number of op-ed writers have spoken of the “man-made, perennial tsunami of poverty here in Sri Lanka. Other commentators note the huge annual death tolls from malaria or any of the other pestilences that afflict millions in many other countries.
11. Disasters bring out the best and worst of human emotions and behavior.
Disaster compounds. They tell of blood and tears, of the divine or bestial levels to which humanity can rise to or sink; concede or not, kith and kin drop to the depths of despair and degradation, everyone’s hidden third world. Human rights abuses will be visited upon women and children, the crippled old and the poor. Be prepared for any contingency, anything comes anything goes. Disaster's violence inevitably lingers beyond the aftermath, and occurs sporadically down the road.
The darker side of instinct raises its ugly head. Along with great heroism and the heights of human spirit come acts of looting, violence, rape and vandalism. Unimaginable crimes seize the headlines. A vendetta somewhere or suddenly an opening for revenge long withheld. Happens on the frontlines, with collateral damage and friendly fire, happens after any disaster, 9/11, forest fire arson, Asian tsunami, Katrina, Rita, others waiting landfall, and now in earthquake in
Sex and violence find outlets. Unexpected to the outside visitor is the neighbor-on-neighbor depravity, the rape of the helpless, even the dead, human trafficking and pedophiles on the prowl. Con artists feed upon the luckless like vultures on dying meat, and curfews are called: Hostility is released like it can when one is filled with grief: same kind of fury that flares into panic or is projected onto a passing object, person or thing, thus to ease the collective distress, soften the blow, find distraction, a counter-irritation to muffle the moans of mourning. The mindset is attuned by dire straits, heat of anger, a range of impassioned post-traumatic acts, explained away as unusual quirks. Not so. Sex and violence - powerfully linked.
Political and business opportunism. For the governing (or revolutionary) class, sympathy quickly gives way to political maneuvering and calculation. Campaign jargon takes hold, voters need to be steered away from the disaster all the way to foreign policy, to the way we meet the threat of terrorism, and the price of bread. Under the gun of urgency, national safety and territorial imperative, we strain to decipher who’s best suited to defend the land, grant security for all. It is a testing time for nations at risk and for anyone in charge. And yet, there is always money to be made wherever there are bursts of emergency funding. No-bid contracts are splurged upon the favored, disasters raise land values brings business. Disaster can be good business – political business and “business” business
12. Grief is the inevitable outcome of loss. Everything is usually connected to everything. Connection is broken. Societal trauma.
Numbers: September 11, 2001, 2752,
Faced with a sudden catastrophe people may not only feel a loss of control over their lives, but also a loss of the safety, control and containment that society normally provides them. In a climate of collapsing psychological infrastructure, regaining a sense of safety and security is not simply a matter of bouncing back. Then, as the boundaries rupture or blur, hope ignites as news tells of dramatic search and rescue, despite delays and obstructions. Disasters are about losing contact. Believing that no matter what kind of trouble you get into, all you have to do (in
13. Disasters and Stress.
No need to look far back in history. In the aftermath of every disaster is profound stress. Whether of natural or man-made origin, a tsunami of emotion erupts as one's capacity to control is lost. Brought home from
14. Culture and counseling.
The signs and symptoms of psychological distress vary widely across cultures and even within cultures, but counselors don’t always know that people of different civilizations have different views on the relation between man and God, on what happens after death and how to grieve, of the individual and the group, the citizen and the state, man and woman, parent and children, husband and wife, of liberty, independence, authority and hierarchy, of shame and guilt, of modesty and sexuality, of saving face and humiliation, as well as differing views of the relative importance of rights and responsibilities. Pundits pump out lists of what not to do in a disaster, but nix about what to do, alone or as a team. Cultural competence essential in disaster relief operations is often lacking
15. The one great leveler.
Disasters show no preferences. They cross borders, and in the immediate aftermath, unify people through in their common fate. Survivors and relief responders feel a common bond; a coalition of compassion collects helping people to re-connect. Hair raising and heroic rescue efforts bring a sense of exciting joy. Always a little child unearthed, claimed from the jaws of death. The infant whimpers, but a loud cry brings cheers all around. Aha! Life again and we sigh in delightful awe. Re-birth. Bitterest foes join hands in facing the crisis they share. Much wishful thinking, talk of healing old wounds, once and for all times. Disasters don’t discriminate. Friends in need are friends indeed.
16 Interoperability failure -- coordination is the new catchword: everyone demands coordination, no one wants to be coordinated.
State, non-state and worldwide aid agencies move in. Harmonious at the start, they turn to compete in the environment of confusion, duplicity, dwindling funds, propaganda and personal glory. Together in time of need, military and police tend to move apart.
Interoperability is key. The intervenors -- their products, systems and agents -- must work towards a common task, in this instance saving lives and preventing further destruction. Can be defined in a purely technical way as in telecommunication communications-electronic systems, but could be applied broadly taking into account social political or organizational factors, as in disaster management. Breakdown of contact between first responders or with a command center leads to haphazard action, often dangerous. Sustained connections via a specific radio signal band essential but rarely available.
Disciplines may clash. Experts eye each other with suspicion. They hold tight to closely guarded protocols, questionnaires-- and especially to their sources of funding -- but each group is certain their brand of compassion is beyond compare. Workshops, assessments and lessons learned are aired in the emptied resort hotels. Definitions will be argued and tested. Almost invariably medico-psychological therapy versus psychosocial interventions, curing with drugs or relying on the natural healing powers of society? Who needs doctors when the soul is on fire? Working as a team demands much practice. Status consciousness, professional jealousies and inadequate training as a team creates rifts hindering appropriate action.
17. All disaster hazards bring common consequences.
The human factor is the least predictable. Consider hurricane warnings, albeit still a fledgling science. No longer can we artificially separate disaster types or phases. Pre-war is pre-disaster, post-disaster circumstances could be the pre-disaster climate for war. At any given moment we may are in the midst of many disaster situations as one runs into the other, as one is superimposed upon another, with the ultimate consequences across cultures the same. That is why a multi-hazard approach to disaster management strategy is most useful, as it incorporates planning for and consideration of all potential natural and technological threats including terrorism.
The multi-hazard approach is an integrated disaster management strategy that incorporates planning for and consideration of all potential natural and technological hazard threats, including terrorism. Critical issues and lessons identified from both human caused and natural disasters may have psychosocial differences but in management, ultimately the same across cultures and a measurable activity. A disaster is a war of sorts, sooner or later, and war is a disaster.
18. Disasters begin and end as local events.
Despite the enormous value during the initial emergency response phase, international external assistance is ultimately if less significance than the “natural” spirit of self-help that arises within affected communities themselves. Economists seem to hold the same view. Echoing Tip O’Neal’s statement that “all politics is local,” some economists declare that “all development is local.”
"Go Local" is a basic tenet. Capacity building grows best on an existing foundation with local bricks and masons. Development and humanitarian intervention often misses the fact that it is the communities own local resources (and resilience) that are going to be crucial. Unanticipated and highly innovative sources of relief assistance appear de novo or when the initial crisis has lessened. Ultimately it is local resilience that prevails.
Prescription:
Understand the fundamentals of managing disasters!
Keep in mind that when disasters strike, the number and type of responding groups, agencies and jurisdictions increase monumentally.
Know that relationships among organizations will keep changing continuously.
Recognize that adjustments in traditional divisions of labor and resources increase the need for multi-organizational and multidisciplinary coordination.
Aim for coordination of resources (including information) lest they not be shared, or distributed according to need.
Communicate clearly and often to prevent duplication of effort, omission of essential tasks, and activities that could make matters worse.
Manage disasters (small or big) before they manage you.
